Privacy Policy

Last Updated: January 15, 2025

At UrbanLeaf AU, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect several types of information from and about users of our website, including:

• Personal information such as name, email address, postal address, phone number, and payment information when you make a purchase or contact us
• Information about your internet connection, the equipment you use to access our website, and usage details
• Non-personal information such as browser type, operating system, and anonymous usage data through cookies and similar technologies

We collect this information directly from you when you provide it to us, automatically as you navigate through the site, and from third parties such as payment processors and business partners.

How We Use Your Information

We use the information we collect about you to:

• Process and fulfill your orders, including delivery coordination and order confirmations
• Provide customer support and respond to your inquiries
• Send transactional emails, such as order confirmations and shipping updates
• With your consent, send marketing communications about new products, special offers, and events
• Improve our website, products, and services based on usage patterns and preferences
• Protect against fraudulent transactions and monitor against theft
• Comply with legal obligations and enforce our terms of service

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Keep track of your shopping cart and preferences
• Understand how you use our website
• Personalize content and provide targeted advertisements
• Analyze the effectiveness of our marketing campaigns

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may be inaccessible or not function properly.

Information Sharing and Disclosure

We may disclose personal information that we collect or you provide:

• To contractors, service providers, and other third parties we use to support our business, such as payment processors and delivery services
• To comply with any court order, law, or legal process
• To enforce our terms of service and other agreements
• If we believe disclosure is necessary to protect the rights, property, or safety of UrbanLeaf AU, our customers, or others

We do not sell, rent, or trade your personal information with third parties for their marketing purposes without your explicit consent.

Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to our website. Any transmission of personal information is at your own risk.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to withdraw consent at any time, where we rely on consent to process your information
• The right to data portability

To exercise these rights, please contact us using the details provided at the end of this policy. Please note that these rights may be limited in some circumstances under applicable law.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: